About DWService.net
Remote Support
Before starting on-line support it is best that you install DWService’s Agent on the computer that you are using. The Agent can be installed on as many computers as required, say both the Server and Terminal. In some circumstances it is possible to use the Zoom platform to share screens, but the remote-control options offered by the Zoom platform are very limited.
DWService is a powerful remote support solution that enables me and support teams to assist Scrutineers quickly and efficiently from anywhere. Through a secure web browser connection, we can instantly access scrutineering computers to diagnose issues, perform maintenance, and provide real-time assistance without the need for complex software installations.
Key support features of DWService:
- Instant remote desktop access for quick problem resolution,
- Real-time screen sharing to guide users through solutions,
- Secure file transfer for updating software or retrieving logs,
- Remote system control for hands-on troubleshooting,
- Cross-platform support for Windows, Linux, and Mac systems.